Welcome to Skywards Cleaning. These Terms and Conditions ("Terms") govern your use of our website and services. By creating an account or using our services, you agree to these Terms.

1. About Us

• Business Name: Skywards Cleaning
• Business Type: Sole Trader
• Location: Auckland, New Zealand
• Contact: skywardscleaning@gmail.com
• Services: Professional drone-assisted roof cleaning services

2. Acceptance of Terms

By creating an account on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not create an account or use our services.

3. Eligibility

To create an account and use our services, you must:

• Be at least 18 years of age
• Be a property owner or have authorization from the property owner to request services
• Provide accurate and complete information
• Be located within our service area (Auckland, New Zealand)

4. Account Creation and Security

4.1 Account Information

When creating an account, you must provide:

• Your full name
• Valid email address
• Phone number
• Physical address of the property requiring service
• Property details (automatically gathered via Google services)

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4.3 Account Deletion

You may delete your account at any time through your account settings or by contacting us directly.

5. Our Services

5.1 Services Offered

We provide professional roof cleaning services using drone technology and specialized cleaning methods. Our services include:

• Roof inspection and assessment using satellite imagery and AI analysis
• Drone-assisted roof cleaning
• Before and after photographic documentation
• Comprehensive roof condition reports
• After-care recommendations

5.2 Service Area

We currently service properties located in Auckland, New Zealand only.

5.3 Quote Requests

Through your account, you can:

• Request service quotes (generated using automated systems including Google Solar API and AI analysis)
• View and accept quotes
• Schedule services
• Access service history, reports, and photographic documentation

5.4 Operational Terms

Detailed operational terms, safety requirements, site access conditions, and service-specific terms will be provided in a separate Service Agreement that must be signed before service commencement.

6. Pricing and Payment

6.1 Pricing

Pricing is displayed on our website and may vary based on:

• Roof size and complexity
• Property location
• Roof condition
• Additional services requested

6.2 Quotes

Quotes provided are estimates based on available information. Final pricing may be adjusted if actual conditions differ from initial assessment.

6.3 Payment Terms

• Payment must be made in full via bank transfer BEFORE work commences
• Bank details will be provided in your quote acceptance
• Services will not commence until payment is confirmed
• Payment confirmation typically takes 1-2 business days

6.4 Overdue Payments

If services have been completed but payment remains outstanding for more than 3 months, we reserve the right to:

• Terminate your account
• Blacklist the property address from future services
• Pursue legal recovery of the debt
• Report the debt to credit agencies

7. Cancellations and Refunds

7.1 Customer Cancellations

• You may cancel a scheduled service at any time before work commences
• If weather prevents service, we will reschedule at no additional cost
• If rescheduling is not suitable, full refund will be provided

7.2 Weather-Related Changes

• Services cannot be performed in unsafe weather conditions
• We will contact you to reschedule if weather is unsuitable
• No additional charges apply for weather-related rescheduling

7.3 Satisfaction Guarantee

• If you are not satisfied with the service quality, you must notify us within 48 hours of service completion
• We will assess the concern and either re-perform the service at no charge or provide a full refund
• Refund requests must be reasonable and made in good faith

7.4 Refund Processing

• Approved refunds will be processed within 7 business days
• Refunds will be made to the original payment method (bank transfer)

8. Intellectual Property

8.1 Ownership

All photographs, reports, assessments, and documentation created by Skywards Cleaning remain our intellectual property. This includes:

• Before and after photographs
• Drone footage and imagery
• Roof condition reports
• AI-generated analyses

8.2 Usage Rights

We grant you a non-exclusive, non-transferable license to:

• View, download, and use the photographs and reports for personal, non-commercial purposes related to your property
• Share the materials with relevant parties (e.g., insurance companies, property managers, potential buyers)

8.3 Our Use

We reserve the right to use photographs and case studies (with identifying information removed) for:

• Marketing and promotional purposes
• Portfolio development
• Website and social media content
• Training materials

If you do not wish your property to be featured, please notify us in writing.

9. User Responsibilities

You agree to:

• Provide accurate information about your property
• Ensure safe access to your property on the scheduled service date
• Inform us of any hazards, obstacles, or special conditions
• Comply with the separate Service Agreement signed before work commencement
• Not misuse your account or our services
• Not attempt to reverse-engineer, copy, or replicate our technology or processes

10. Prohibited Uses

You may not:

• Create multiple accounts for the same property
• Provide false or misleading information
• Use the service for illegal purposes
• Attempt to interfere with the website's operation
• Harass, abuse, or threaten our staff
• Use automated systems to access the website (except as necessary for normal browsing)

11. Liability and Insurance

11.1 Insurance Coverage

Skywards Cleaning maintains $1,000,000 (NZD) in public liability insurance.

11.2 Limitation of Liability

To the maximum extent permitted by New Zealand law:

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for damages caused by pre-existing roof conditions
• We are not liable for damages arising from incorrect information provided by you

11.3 Exclusions

We are not responsible for:

• Pre-existing roof damage discovered during cleaning
• Normal wear and tear of roofing materials
• Issues arising from poor quality or aged roofing materials
• Damage caused by factors beyond our control (e.g., extreme weather immediately following service)

11.4 Consumer Guarantees Act

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws.

12. Third-Party Services and Content

12.1 Google Services

We use Google APIs and services (including Google Solar API and satellite imagery) to assess properties and generate quotes. We are not responsible for the accuracy, availability, or reliability of Google services.

12.2 Automated Systems

Our website uses automated systems including AI analysis for roof assessment. While we strive for accuracy, these systems provide estimates only. Final assessments are made by our trained professionals.

12.3 External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites.

13. Changes to Services and Terms

13.1 Service Changes

We reserve the right to:

• Modify, suspend, or discontinue any service or feature
• Change pricing with reasonable notice
• Update our technology and processes

13.2 Terms Updates

We may update these Terms from time to time. We will:

• Post the updated Terms on our website with a new "Last Updated" date
• Notify users via email if changes are material
• Your continued use of the service after changes constitutes acceptance

14. Account Termination

14.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature
• Contacting us at skywardscleaning@gmail.com

14.2 Termination by Us

We may terminate or suspend your account if:

• You breach these Terms
• Payment remains outstanding for more than 3 months after service completion
• You provide false information
• You engage in abusive or threatening behavior toward our staff
• You misuse the service or website

14.3 Effect of Termination

Upon termination:

• Your access to the account will be revoked
• Your data will be handled according to our Privacy Policy
• Any outstanding payments remain due and payable
• Licenses granted for reports and photos will remain valid

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally at skywardscleaning@gmail.com.

15.2 Formal Disputes

If informal resolution fails, disputes will be resolved through the New Zealand court system.

15.3 Jurisdiction

These Terms are governed by New Zealand law. You agree to the exclusive jurisdiction of the New Zealand courts.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement, constitute the entire agreement between you and Skywards Cleaning.

16.2 Severability

If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any successor or affiliate.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

17. Contact Information

If you have questions about these Terms, please contact us:

Skywards Cleaning
Email: skywardscleaning@gmail.com
Location: Auckland, New Zealand